As we are currently in a national lockdown we are closed unless you satisfy the conditions of a person who:
- is unable to return to their main residence
- needs it while moving house
- needs it to attend a funeral, linked commemorative event or following a bereavement of a close family member or friend
- is isolating themselves from others as required by law
- is an elite athlete (or their coach) and needs it for training or competition
- needs it for work purposes, or to provide voluntary or charitable service
- needs it to attend education or training
- is a carer for someone they live with and is seeking respite
- needs to attend a medical appointment or treatment
Please note we will need you to provide us some with evidence that you meet one of the criteria above.
If you have provided us with a check-in time we will be awaiting your arrival, so you won’t have to ring any doorbells. Park in our main car park by the front of the house and someone will be out to greet you. They will be wearing a face mask in the interests of everyone’s protection. Please maintain a distance of 2 metres from our staff or anyone else.
As we are a boutique hotel, it is easier for us to sanitise and clean the property compared to larger establishments. We have a separate entrance for staff, deliveries and tradesmen so it is quite possible that you may not even encounter anyone else during your stay here.
Checking in has been made easier by emailing you our registration form so that you can fill it in in advance. You may either email it back to us, post it or bring it along. We will still need to see your photo ID (e.g. passport, drivers license) so have that handy please. We have implemented ‘contactless’ checkout eliminating the need to use our card machines, however, you will need a smart phone or mobile computer of your own to complete the payment. Don’t worry if you don’t have one – we can still do it the old way with chip and pin and we’ll clean the surface of the card machine in front of you.
You are welcome to stroll around our gardens, however, the communal rooms require certain rules which we will make you aware of upon arrival. Motion sensitive cameras in the hallways will alert us of any comings and goings so that we can wipe down banister hand rails, door knobs etc.
Following guidelines, we have removed non-essential pieces from bedrooms. We service the rooms 24 hours after guest departure, which provides enough time the experts say for most virus to die. After changing bedding and towels the room is sanitised after which the loose items, such as TV remote is then sealed in a plastic bag so that you know it is totally safe to use. We will provide a disinfectant spray that is effective against Coronavirus on the corridors and landings. Hand sanitiser gel is available throughout the property. We have a fogging machine to disinfect large areas with industrial-grade disinfectant compliant with British Standards EN 1276, EN 1650, and EN 14476. Handrails and door furniture are disinfected with handheld aerosol sprays periodically through the day and night. The sprays are left out for customers to use if they wish.
Every room has WiFi to enable you to stay in contact with the outside world while you are here. There is also a voice-controlled Amazon Echo Dot device in your room so you can listen to music, set alarms and a whole host of other things without touching anything. (If you are concerned about privacy you can disable the Alexa microphone or turn it off). We are also installing smart sockets for all room lights so that you can control these too by voice command.